FAQs

Henlo fren! How may I help you?

Payments

We currently do not offer cash on delivery when you purchase online.

We currently accept BPI, BDO, and GCash Transfers.

Product

RAW GOAT MILK

in the fridge: 5-7 days

in the freezer: 1 month

 

GOAT MILK KEFIR

in the fridge: 2 weeks

in the freezer: 2 months

 

FROZEN KEFIR CUBES

in the freezer: 2 months

 

BONE BROTH CUBES

in the freezer: 3 months

 

DEHYDRATED TREATS & CHEWS

To maintain freshness, please store treats and chews in an airtight container in a cool dry place away from sunlight and heat.

in room temperature: at least 2 weeks

in the fridge: at least 3 months

in the freezer: at least 6 months

VIRGIN COCONUT OIL

in room temperature: 2024

 

WILDFOREST HONEY

real wild honey has no expiration date

 

SUPPLEMENTS AND MEAL TOPPERS

each product is labeled accordingly

Returns

We offer free returns within 30 days of the date you received it. Please make sure you put items back in their original packaging before you send them back to us. The product must be unworn and unwashed, with hang tags attached, and accompanied by proof of purchase. All products are subject to inspection once we receive them.
The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.

Shipping

Our on-demand couriers may ship to select areas of Laguna, Bulacan, Cavite, Rizal.

We can also ship anywhere outside Metro Manila via GogoXpress, however, we can only ship dry goods (dehydrated treats, chews, supplements and accessories)

Dairy and frozen items are not shipped outside of Metro Manila due to spoilage risks. 

Ship time once dispatched is between 3-7 days via GogoXpress.

We currently do not ship outside of the Philippines.

On normal days, order dispatch may take anywhere from 0-3 days depending on stock availability. We try our best to fulfill orders for same day delivery!

During sales, dispatch time may take anywhere between 0-5 working days depending on the availability of the products as often times we have to prepare items from scratch due to the volume of orders. We try to work as quickly as possible and request for your patience and understanding.

Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website.

Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.

Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.

Come back and heck most frequently asked questions here, if you still need help then please contact us at harleyshomekitchen@gmail.com